Day #2 at my new job was a success. We started off reviewing more stuff, and then we did more mock phone calls. I left my computer for a couple minutes to get up and go to the bathroom. By the time I got back everyone was on their headsets, and I assumed they were taking calls. Then one of the managers came down and sat next to me, and said I was ready to go live. I assumed that everyone else was, so I said, “Am I the last one?” He said, “No, you’re the first one.” It turns out I was the only one to take phone calls. I’m pretty sure they can see that there’s something about me that I have that the others don’t.
I don’t have to read the script word for word, it doesn’t take much for me to personalize the call. I think what makes this job a little bit easier versus the last couple jobs is that it is strictly customer service, no selling. In the interview she said to me, “You know this isn’t a sales position, right?” That’s exactly why I applied for the job. Sales is too competitive, and I always take my time with my customers, I give excellent customer service. I might as well take the sales aspect out of it, and just deliver great customer service. (Maybe even BETTER customer service if they let me use this phone to make my daily calls on….)
It feels good to be recognized. To not even try to show off or anything, to just be my normal self, and people notice there’s something different about me from the rest of my peers. That there’s something special about me. I’m used to working in these huge ass corporations where they don’t notice shit. You’re just worker # 59052309253 to them. There’s a constant wave of training classes coming through, and the management, specifically upper management, never take the time to really get to know you or listen to your concerns. At the end of the day, it’s just about numbers and quotas for them.
Here, it’s different. They want to know your input. If there’s something that would help you do your job better, let them know! Someone suggested dual monitors and boom! It was done. If there’s a problem in the scripting that your customers are negatively responding to, take it to your managers, and they will take a look at it. I’m so used to nothing can be changed, this is the way it’s done, so if it doesn’t work it’s probably your fault.
If Cher worked in a big corporation, then yes, this statement is correct.
After I got off work, I met my mom at her work. Me and one of her co-workers who I know and LOVE (who knows that I went to treatment now for a second time) all went out to dinner. My mom is taking one of her dogs in on Saturday and I have to take my dog back so she’s making an appointment for my dog. Then I basically hijacked my mom’s Saturday afternoon. I’ve been dying to go to one of my favorite spots in downtown Ann Arbor called Ragstock. They always have way more in store than they do online. But I’m SUPER obsessed with their leggings, so we are going on Saturday after the vet, then possibly over to Kohl’s because I can wear jeans at this job, the only problem is since I keep losing weight, I have 1 pair that fits me….and they barely fit me. (too big) So I want to hit up Kohl’s for jeans, a black pencil skirt, and I’m looking for brown boots! That’s all I need. Nothing too fancy. I have all the clothes in the world. I might need some basic solid v necks long & short sleeved, but other than that I’m good on clothes. (Says the girl who just got a gigantic bag of clothes from her mom tonight and it’s still in her trunk…whoops!)
I got a letter today from a girl in treatment I went to. I wrote a few letters to a couple girls on the 29th and I got a response today. I am so happy to hear back from her. I think she said she is going to leave. I’ll be here to lean on when she gets out. I love her desperately and I want to make sure she’s doing okay. I wasn’t sure if she decided to stay or to leave. I really do hope she stays because staying as long as you can give you the best odds, but that’s not always the truth. I left after 35 days and I’m doing very well for myself. She said she LOVED all the glitter inside of it and she loved how it smelled. (If you knew me in real life, you would know that I absolutely love sending real mail through the US postal service, and I make sure all my envelopes are scented!) So she might be out already, I’m not sure. I hope she is doing well and I miss her all VERY much!
I also seemed to have gotten myself into my friends CPS case a lot more than I thought I was going to. Both of the fathers came come to me, and now my friends parents have also come to me. Everyone is looking to me because they know I’m the one that has all of the answers. I have most of her secrets, and I have to expose them before it’s too late. So I made what I felt was the right decision. I called her CPS caseworker, and her supervisor. They both were unavailable. I told them who I was and what I was calling about. I told them I work from 10-4 tomorrow but it’s very important that we speak. I’ve known her for the last 25 years and recently just moved out of her residence. I can give you nothing but the facts. Please contact me. Yes, this might hurt her, but her feelings aren’t any concern of mine anymore. It’s about getting those innocent children, that I love with all of my heart, away from their sick, delusional, drug addicted mother. One that’s in too much denial.